FAQs

Our priority is to reduce your waiting time to the shortest possible. If your room is not ready upon your arrival, we guarantee the check in after 15h.

On the day of departure the room must be vacated by noon. Upon request, and subject to availability, it could be possible to use the room for an extended period.

Accessibility is guaranteed 24 hours a day and it’s a secured parking space which is protected and reserved.It is located inside the hotel. This service has a daily use price and is not included in the room rate.

The supplement cost is € 39.00 per day.

 

The supplement cost is € 39.00 per day.

At Hotel Unico Madrid your pet is not permitted. However, service dogs are allowed, document must be shown upon check in.

Yes. We offer have a variety of rooms with different capacities. For more information, please contact:

 

eventos@unicomadridhotel.com

Yes. The hotel has a gym, it is free access to all our guests and open 24/7.

No. Please note that Hotel Unico Madrid / The Principal Madrid is a non-smoking hotel. Smoking will only be permitted in the designated areas

Pre-authorization of your credit card is technically a "hold" on your credit card credit line from a purchase placed there by a merchant (such as any other hotel) who has initiated a charge, but not completely processed it. When the merchant finalizes the transaction process, the pre-authorization amount will be replaced by an actual charge to your card.

 

Important points: Unico Hotels properties only accept credit cards for pre-authorization. We swipe your credit card at check-in to ensure that sufficient funds are available to settle your final bill –- and we hold this amount throughout your stay. The amount we check for will depend on the length of your stay and room category booked. The member of staff checking you in will explain this process clearly. No money is taken from your credit card, however, it will show as a pending transaction. The authorization of your card will last the length of your stay and it will take up to five days after your departure to be released. You can use a different card to pay your final bill. If you have any questions about pre-authorization, please inquire at the check-in area.

We accept cash, American Express, MasterCard, VISA, Diners and prepayments via bank transfer. Please note we cannot accept payments by cheque.

The Guest Relations Team would be more than willing to arrange or offer amenities for your stay. Please notify the hotel in advance of your arrival by sending an email to:

guests@unicohotelmadrid.com

Yes, these are available from reception, subject to availability.

Adolfo Suarez – Madrid Barajas Airport (MAD) is approximately 30´ minutes away from the hotel (depending on traffic).

In Madrid, the cost of the ride (airport – Hotel & Hotel - Airport) is fixed at 30 Euros (tax included) per way.

Our concierge team would be more than willing to arrange your pick up at the airport/station. For further information please contact: info@unicohotelmadrid.com

We are pleased to offer an extensive selection of national and international TV channels in your room.

Yes. We have a treatment room featuring luxury cosmetic brand, Natura Bissé.

At The Bar. Our menu was created by Manel Vehí, an award-winning mixologist who creates avant-garde contemporary cocktails as well as putting his spin on the classics.

You can make a reservation through the booking engine located on the Restaurant page or by calling us by phone.

The only limit to our concierge service is your imagination. We are here to organize transfers, theatre tickets, operas, concerts, city tours, or even, reservations at the best restaurants in the city.

Our non-refundable rates include cancellation insurance for just cause (more than 20 different scenarios are considered, including Covid 19. Please see full details of terms and conditions at https://bit.ly/2PFRqdM.) You will be able to recover the total amount you prepaid since this insurance policy is included in your reservation.

After making your reservation, you will receive a copy of the policy by email, with coverage of up to a maximum of €6000. You can cancel until the arrival date of your reservation (please note: this reservation does not admit any modifications). The insurer does not cover the refund of the prepaid amount in case of no-show.