At what time is my room ready for check-in?
Our priority is to reduce your waiting time to the shortest possible. If your room is not ready upon your arrival, we guarantee the check in after 15h.
Until what time can I use my room on my day of departure?
On the day of departure the room must be vacated by noon. Upon request, and subject to availability, it could be possible to use the room for an extended period.
Where can I park my car?
Accessibility is guaranteed 24 hours a day and it’s a secured parking space which is protected and reserved.It is located inside the hotel. This service has a daily use price and is not included in the room rate.
The supplement cost is € 39.00 per day.
The supplement cost is € 39.00 per day.
What are the sizes of the Rooms at Hotel Unico Madrid?
Please click on the following link for further information:
Are pets permitted?
At Hotel Unico Madrid your pet is not permitted. However, service dogs are allowed, document must be shown upon check in.
Does the hotel have meeting rooms?
Yes. We offer have a variety of rooms with different capacities. For more information, please contact:
eventos@unicomadridhotel.com
Does the hotel have a gym?
Yes. The hotel has a gym, it is free access to all our guests and open 24/7.
Are there smoking rooms?
No. Please note that Hotel Unico Madrid / The Principal Madrid is a non-smoking hotel. Smoking will only be permitted in the designated areas
Why does Hotel Unico Madrid pre-authorize my credit card?
Pre-authorization of your credit card is technically a "hold" on your credit card credit line from a purchase placed there by a merchant (such as any other hotel) who has initiated a charge, but not completely processed it. When the merchant finalizes the transaction process, the pre-authorization amount will be replaced by an actual charge to your card.
Important points: Unico Hotels properties only accept credit cards for pre-authorization. We swipe your credit card at check-in to ensure that sufficient funds are available to settle your final bill –- and we hold this amount throughout your stay. The amount we check for will depend on the length of your stay and room category booked. The member of staff checking you in will explain this process clearly. No money is taken from your credit card, however, it will show as a pending transaction. The authorization of your card will last the length of your stay and it will take up to five days after your departure to be released. You can use a different card to pay your final bill. If you have any questions about pre-authorization, please inquire at the check-in area.
What are the accepted payment methods?
We accept cash, American Express, MasterCard, VISA, Diners and prepayments via bank transfer. Please note we cannot accept payments by cheque.
Can I arrange for amenities or gifts to be placed in the room? What do you offer?
The Guest Relations Team would be more than willing to arrange or offer amenities for your stay. Please notify the hotel in advance of your arrival by sending an email to:
guests@unicohotelmadrid.com
Does the hotel provide international adaptors?
Yes, these are available from reception, subject to availability.
How far is the hotel from the airport in a city taxi?
Adolfo Suarez – Madrid Barajas Airport (MAD) is approximately 30´ minutes away from the hotel (depending on traffic).
In Madrid, the cost of the ride (airport – Hotel & Hotel - Airport) is fixed at 30 Euros (tax included) per way.
Do you offer private transportation?
Our concierge team would be more than willing to arrange your pick up at the airport/station. For further information please contact: info@unicohotelmadrid.com
Which TV channels are available?
We are pleased to offer an extensive selection of national and international TV channels in your room.
Does the hotel have a spa or treatment rooms?
Yes. We have a treatment room featuring luxury cosmetic brand, Natura Bissé.
Where is the best spot for a cocktail?
At The Bar. Our menu was created by Manel Vehí, an award-winning mixologist who creates avant-garde contemporary cocktails as well as putting his spin on the classics.
How can I make a reservation at the restaurant?
You can make a reservation through the booking engine located on the Restaurant page or by calling us by phone.
Does Único Hotel adapt to dietary restrictions?
Único Hotel adapts as much as possible to certain restrictions, intolerances or allergies but some may not be catered for. We recommend that you contact us before making your reservation.
Do you have vegetarian or vegan options in the menu?
No, at Único Hotel we do not have vegetarian or vegan menus.
Are children allowed?
Único Hotel is not suitable for children under 10 years old.
We do not have specific menus for children, nor do we have high chairs or babysitting services.
Ramón Freixa Madrid takes place in an adult environment with a playful and gastronomic approach. As a general rule, we do not accept reservations with children under 14 years old.
However, we understand that there are minors with experience in gastronomic restaurants, if so, please consult us previously.
Do you have a concierge service? What sort of services can I request?
The only limit to our concierge service is your imagination. We are here to organize transfers, theatre tickets, operas, concerts, city tours, or even, reservations at the best restaurants in the city.
